Refund and Cancellation Policy

Refund & Cancellation Policy

Effective Date: July 21, 2026

At Vibhanya, customer satisfaction is our priority. We strive to deliver premium-quality ethnic wear. Please read our Refund & Cancellation Policy carefully before placing an order.

Order Cancellation

  • Orders can be cancelled only before they are packed or dispatched from our warehouse.

  • Once an order has been shipped, it cannot be cancelled.

  • To request a cancellation, please contact our customer support immediately through WhatsApp or email.

Return Policy

We accept returns only in the following situations:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

  • You receive a product that is significantly different from what was ordered.

To be eligible for a return:

  • The request must be raised within 48 hours of delivery.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • An unboxing video and clear photographs may be required to verify the issue.

Products returned without original packaging or in used condition may not be accepted.

Non-Returnable Items

Returns or refunds are not accepted for:

  • Products used or washed after delivery.

  • Products damaged due to customer handling.

  • Minor colour variations caused by lighting or screen settings.

  • Slight variations in handwork, embroidery, weaving, or print that are natural in handcrafted products.

  • Products without original tags or packaging.

Exchange Policy

If an eligible product is available, we may offer a replacement instead of a refund.

Exchanges are subject to:

  • Stock availability.

  • Successful quality inspection of the returned product.

If the requested product is unavailable, a refund may be processed as per this policy.

Refund Policy

Once the returned product is received and passes our quality inspection:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method.

  • For Cash on Delivery (COD) orders, refund details may be requested and processed via bank transfer or another suitable method.

Processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Share your Order ID.

  • Provide clear photographs and an unboxing video.

  • Our support team will review your request and provide an appropriate resolution.

Return Shipping

If the return is approved due to an error on our part (wrong, damaged, or defective product), return shipping arrangements or reimbursement will be handled by Vibhanya, where applicable.

For returns not caused by our error, return shipping charges may be borne by the customer.

Refund Rejection

Refund or return requests may be declined if:

  • The request is made after the allowed time.

  • The product has been used, washed, altered, or damaged by the customer.

  • Required proof of damage or incorrect product is not provided.

  • The returned product fails the quality inspection.

Contact Us

For any return, cancellation, exchange, or refund-related queries, please contact:

Vibhanya

Website: https://vibhanya.com

Email: pranjaljoshi93@gmail.com

Phone / WhatsApp: +91 82906 80265

Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

We are committed to providing a smooth and transparent shopping experience for every customer.